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Sales Force
CRM Fundamentals
- Introduction to CRM
- Introduction to Sales Cycle
- Understanding the terminologies of CRM
- Introduction to SFDC
- Understanding the workflow of SFDC with a real time example
SFDC Basics and Development
- Understanding the terms in SFDC
- Introduction to SFDC Editions
- Creating Objects, Tabs and Apps in SFDC
- Creating layouts and applying hierarchy
- Creating roles and profiles
- Creating workflow rules
- Creating Tasks and Events
- Understanding the SFDC admin system
- Creating relationships between the objects
SFDC Advanced Development
- Invoking Apex
- Creating Apex Classes and triggers
- Customization using Apex programming
- Integration to third party systems using SFDC AP
- Introduction to Visual Force
- Creating Visual Force pages
- Creating Packages
- Deploying SFDC
- Using Visual Force in a real time scenario
- Creating Reports and Dashboards
- How CRM is useful in Hospitality, Healthcare, Manufacturing etc